Cancellation & Refund Policy

cheapflightsolutions.com is operated by AIRSPAROW. cheapflightsolutions.com is an independent travel agency and is not an airline. AIRSPAROW facilitates the sale of airline inventory and may provide both online self-service booking and optional assisted booking and customer-support services.

Airline tickets, airline schedules, aircraft changes, baggage handling, fare-family restrictions, no-show consequences, and many refund rights are controlled by the applicable airline and its fare rules, rather than by AIRSPAROW. AIRSPAROW does, however, control its own agency service fees, its refund-request handling process, and refunds of amounts that AIRSPAROW is required to return when it is the applicable merchant of record.

This Cancellation & Refund Policy explains how voluntary cancellations, voluntary refund requests, airline disruptions, future travel credits, airline waivers, ancillary-service refunds, and agency service-fee reversals are handled.

This policy should be read together with the applicable Fare Disclosure, Taxes & Fees, and Post-Ticketing Service Fees information published on cheapflightsolutions.com.

Where this policy refers to 'our fees', this means fees charged by AIRSPAROW for its own agency services. It does not refer to airline penalties, fare differences, airport charges, government taxes, baggage charges, seat fees, or other supplier-imposed amounts.

A voluntary cancellation occurs when a customer chooses not to travel, changes their plans, cannot use their itinerary, or wishes to replace the booking with another travel arrangement.

An involuntary cancellation or refund situation generally occurs when the airline or another protected event causes the itinerary to be cancelled or materially disrupted. Depending on the circumstances, this may include:

These situations may be subject to different refund and rebooking rules. Customers should not assume that a refund right applicable to an involuntary airline disruption automatically applies to a voluntary cancellation.

For airline tickets, the applicable airline fare rules are the starting point for determining whether a ticket can be cancelled, refunded, exchanged, or converted into a future travel credit.

Depending on the fare purchased:

AIRSPAROW's agency service fees do not change the underlying airline fare rules.

A non-refundable airline ticket does not become refundable merely because a customer requests a refund through cheapflightsolutions.com.

If an airline cancels a flight or makes a significant schedule change and the customer does not accept the alternative offered, the customer may be entitled to a refund depending on applicable law, airline rules, and the merchant-of-record structure of the transaction.

Where AIRSPAROW is the merchant of record for the applicable airfare and a refund is legally or contractually due, AIRSPAROW will process the applicable airfare refund to the original form of payment within the timeframe required by applicable law.

For qualifying transactions, applicable U.S. Department of Transportation refund requirements may establish different processing periods depending on the payment method.

Where the airline is responsible for a particular ancillary refund, such as certain baggage or other services that were not provided, AIRSPAROW may assist with documentation and routing of the request. However, AIRSPAROW cannot accelerate a carrier-controlled decision beyond the authority available to the agency.

For voluntary cancellations, the fare rules applicable to the purchased airline ticket determine the underlying refund or credit entitlement.

A customer may be eligible for:

Even when an airline permits a voluntary refund, AIRSPAROW may charge a separate post-ticketing processing or service fee for the work involved in reviewing and processing the request.

Such work may include:

AIRSPAROW will not represent its own service fee as an airline tax, government charge, or airline-imposed penalty.

Any applicable agency fee will be disclosed separately or included in the applicable total before payment or service authorization.

Customers who wish to cancel shortly after making a reservation should submit their request immediately through the contact method provided in their booking confirmation.

Customers should understand that statutory airline 24-hour reservation and refund requirements do not necessarily apply in the same manner to reservations purchased through third-party travel agencies or online travel agencies.

Where the applicable airline policy, ticketing status, fare conditions, purchase timing, and other eligibility requirements permit a full reversal, AIRSPAROW may process the eligible cancellation and refund.

Where the airline's applicable policy does not permit a reversal, or the request falls outside the applicable conditions, the booking will be handled according to the fare rules governing the ticket.

A customer should therefore not assume that every booking made through cheapflightsolutions.com automatically qualifies for a 24-hour cancellation or refund.

Once travel has commenced, only the unused portion of a ticket may potentially be refundable, exchangeable, or creditable, and only when permitted by the applicable fare rules.

The refundable amount on a partially used ticket may be substantially different from the original amount paid.

Airline fare calculations may require:

The unused portion of a ticket is therefore not necessarily valued by simply subtracting the price of the used flight from the original purchase price.

Additional review time may be required for partially used tickets, and an applicable post-ticketing service fee may apply.

A no-show generally occurs when a passenger fails to travel on a scheduled flight without cancelling or changing the reservation in accordance with the applicable airline rules.

No-show consequences can be significant.

Depending on the airline and fare purchased:

AIRSPAROW may assist in requesting reinstatement, a waiver, or recovery of remaining ticket value where such an option exists.

However, no reinstatement, refund, waiver, or credit is guaranteed unless approved under the applicable airline rules.

Customers should contact cheapflightsolutions.com as soon as possible if they know they will miss a scheduled departure.

Certain circumstances may qualify for special review or an airline waiver.

Depending on the airline and applicable rules, examples may include:

These situations do not automatically create a refund entitlement unless required by applicable law or the airline's applicable policy.

AIRSPAROW may request supporting documentation where required.

Documentation may include, depending on the situation:

AIRSPAROW may submit or escalate an eligible waiver request to the airline on the customer's behalf.

If the airline approves the request, the refund, credit, or other waiver will be processed according to the airline's decision.

If the airline declines the request, the customer will be informed of the outcome and the booking will remain subject to the applicable fare rules.

An applicable AIRSPAROW service fee may still apply where substantive agency work has been performed, unless the applicable published fee schedule states otherwise.

Refunds involving airline ancillary services are treated separately from the underlying airfare.

Ancillary services may include:

If AIRSPAROW collected an agency service fee and the related booking never ticketed, or if AIRSPAROW is otherwise required to reverse that fee, the applicable agency-fee component will be handled by AIRSPAROW.

If an airline ancillary service was purchased but was not provided, the refund obligation may depend on the airline, the merchant-of-record structure, applicable law, and the specific service involved.

AIRSPAROW may assist customers by collecting and submitting relevant documentation, which may include:

Where the airline controls the applicable refund, the final decision may remain with the carrier.

Some non-refundable tickets may qualify for a future travel credit instead of a cash refund.

Where an airline provides a future travel credit, the credit may be subject to conditions such as:

AIRSPAROW will communicate the applicable credit information available from the airline.

Customers should carefully review the expiration date and conditions of any future travel credit.

Where a refund is approved, refunds are generally returned to the original form of payment used for the transaction.

AIRSPAROW may require identity verification before discussing refund amounts or making changes to refund-related information.

Customers may be required to provide information such as:

Refunds should not normally be redirected to a different payment method unless permitted by applicable law, payment-processing requirements, or operational circumstances and appropriately authorized.

A payment authorization, pending bank transaction, or temporary hold does not necessarily mean that a ticket has been issued.

A booking may remain subject to:

If payment has been authorized but the booking cannot ultimately be ticketed, AIRSPAROW will take appropriate steps to reverse, void, or refund the applicable amount in accordance with the payment processor, bank, supplier, and applicable transaction circumstances.

The time required for a pending authorization to disappear may depend on the customer's bank or payment provider.

When submitting a cancellation or refund request, customers should provide:

Providing complete information helps AIRSPAROW review the request efficiently.

Customers should submit cancellation requests as soon as they know they will not travel because airline rules may become more restrictive as departure approaches.

After receiving a refund request, AIRSPAROW may need to determine:

Customers will be informed of the applicable outcome once the review is completed or when the airline provides its decision.

A request being submitted does not mean that a refund has been approved.

If an airline denies a refund request, AIRSPAROW will communicate the applicable result and, where reasonably available, identify potential next steps.

Depending on the circumstances, available options may include:

If the issue concerns a AIRSPAROW agency service fee rather than the airline fare, the customer may request a review through the applicable customer-service escalation process.

AIRSPAROW service fees are separate from airline fare rules and airline-imposed charges.

Depending on the service requested, an agency fee may apply for:

An agency service fee does not represent an airline penalty or government charge.

Where applicable, the customer will be informed of the agency service fee before the relevant service is authorized.

Unless expressly stated otherwise, completion of agency work may result in the applicable service fee remaining payable even if the airline subsequently denies the requested refund or waiver.

The entity responsible for processing or refunding a particular amount may depend on the transaction structure.

For this reason, customers should distinguish between:

Where AIRSPAROW is the applicable merchant of record and is responsible for a refund, it will process the refund in accordance with applicable law and the terms governing the transaction.

Where another supplier or airline is responsible for the applicable amount, AIRSPAROW may assist with communication and documentation but cannot guarantee the supplier's decision or processing time.