Post-Ticketing Service Fees

cheapflightsolutions.com is operated by AIRSPAROW. cheapflightsolutions.com is an independent travel agency and is not an airline.

This page explains the post-ticketing service fees that AIRSPAROW may charge after a reservation has been confirmed or an airline ticket has been issued. These fees may apply when customers request services such as cancellation processing, refund assistance, ticket exchanges, reissues, future-travel-credit handling, waiver requests, name-correction administration, duplicate-booking investigation, or other post-sale services.

AIRSPAROW's post-ticketing service fees are separate from any charges imposed by an airline, airport, government authority, supplier, or other third party. Such additional amounts may include airline penalties, fare differences, government taxes, airport charges, baggage fees, seat-selection fees, supplier penalties, or other applicable charges.

Post-ticketing services often require substantially more manual work than the original booking process.

Depending on the request, AIRSPAROW may need to:

Because these services require additional agency resources, AIRSPAROW may charge a separate post-ticketing service fee.

A post-ticketing service fee may apply when a customer requests assistance after a booking has been confirmed or a ticket has been issued.

Examples include:

The applicable fee depends on the type and complexity of the service requested.

AIRSPAROW's post-ticketing service fees are agency fees.

They are separate from:

Payment of a AIRSPAROW service fee does not eliminate or replace an airline-imposed charge.

Where an airline requires an additional payment to complete a requested change, exchange, reissue, cancellation, or other transaction, that amount will be separate from the applicable AIRSPAROW service fee.

Unless otherwise stated, post-ticketing service fees may be assessed per passenger, per ticket, or per service request, depending on the nature of the transaction.

A booking involving multiple passengers or multiple tickets may therefore result in more than one service fee where separate work is required.

For example, if individual passenger tickets must be processed separately, the applicable service may need to be performed separately for each ticket.

Where a single service request covers multiple passengers and can reasonably be completed as one transaction, AIRSPAROW may determine the applicable fee based on the published fee schedule or the amount quoted before the service begins.

Payment of a post-ticketing service fee does not guarantee that an airline or supplier will approve the requested action.

For example:

The AIRSPAROW service fee compensates the agency for the applicable service work. It does not represent a guarantee that the airline will approve the requested outcome unless the specific service is expressly described as success-based.

AIRSPAROW may determine that a requested post-ticketing service cannot be completed because of airline rules, ticket status, timing, supplier restrictions, technical limitations, or other circumstances.

Where a request is clearly impossible before substantive work begins, AIRSPAROW will generally not charge the applicable service fee or will reverse a fee that was collected for that request.

Where substantive agency work has already begun, the applicable service fee may remain payable even if the airline or supplier subsequently declines the requested action.

Customers may request assistance cancelling an airline ticket after ticket issuance.

The applicable airline fare rules determine whether the ticket is:

Where AIRSPAROW provides cancellation assistance, an applicable post-ticketing service fee may be charged in addition to any airline-imposed cancellation penalty or other applicable amount.

A refund request may require AIRSPAROW to review the ticket, determine eligibility, contact the airline, submit documentation, calculate applicable amounts, and process or monitor the refund.

An applicable refund-processing service fee may therefore apply.

The service fee remains separate from the actual refund amount approved by the airline or otherwise required under applicable law.

Where a refund is denied because the ticket is non-refundable or otherwise ineligible, AIRSPAROW may still charge the disclosed service fee where substantive refund-processing work was performed.

Customers requesting a ticket change or reissue may be responsible for:

Before processing an exchange or reissue, AIRSPAROW may provide the customer with the applicable total amount required to complete the requested change.

Where an airline permits a cancelled ticket to retain value as a future travel credit, AIRSPAROW may assist with documenting, reviewing, or applying the credit.

A service fee may apply for manual assistance.

Future travel credits may be subject to airline-specific conditions, including:

AIRSPAROW does not control the airline's future-credit rules.

Name corrections are subject to the applicable airline's rules.

Where an airline permits a minor correction, AIRSPAROW may assist with the correction process and charge the applicable service fee.

A full passenger-name change may not be permitted by the airline.

If the airline requires cancellation and rebooking instead of a name correction, the customer may be responsible for the applicable fare difference, airline charges, and AIRSPAROW service fee.

Payment of a name-correction service fee does not guarantee airline approval.

A customer who misses a scheduled flight without cancelling or changing the reservation in accordance with the applicable airline rules may be considered a no-show.

No-show consequences may include:

AIRSPAROW may attempt to request reinstatement, recovery of remaining value, or an applicable waiver.

A no-show recovery or reinstatement service fee may apply.

AIRSPAROW does not guarantee that the airline will approve reinstatement or recovery.

AIRSPAROW may assist with requests involving circumstances such as:

Supporting documentation may be required.

A waiver-processing fee may apply depending on the type and complexity of the request.

An airline may independently approve or deny the requested waiver.

Any airline waiver applies only according to the airline's decision and does not automatically waive AIRSPAROW's own service fee.

Customers may request assistance with refunds involving airline ancillary services, including:

Where manual agency assistance is required, a service fee may apply.

The actual refund entitlement remains subject to the airline's rules, applicable law, merchant-of-record structure, and whether the service was provided.

When an airline makes a schedule change or cancellation, AIRSPAROW may assist the customer with the airline's proposed alternative.

Where the customer simply accepts an eligible airline-provided alternative, AIRSPAROW may not charge a post-ticketing service fee for basic schedule-change assistance, subject to the applicable service terms.

If the customer requests an alternative itinerary that requires additional agency work beyond the standard airline-provided solution, a post-ticketing service fee may apply.

Any airline fare difference or other applicable airline charge will remain separate.

Customers who believe that duplicate reservations have been created may request assistance investigating and consolidating the bookings.

A nominal service fee may apply where manual investigation is required.

Where a duplicate booking was clearly caused by an error attributable to AIRSPAROW, the applicable agency fee may be waived.

Basic requests for a ticket copy, itinerary resend, or booking-status confirmation may generally be provided without a post-ticketing service fee.

However, if extensive manual research or retrieval from archived records is required, an administrative fee may apply where disclosed before the service is performed.

Where a customer requests an investigation into a duplicate payment or billing issue, AIRSPAROW may review the relevant booking, payment records, transaction history, and ticketing records.

A service fee may apply for customer-requested research unless the investigation confirms that the issue resulted from a AIRSPAROW billing error.

This does not limit any customer's rights under applicable law or applicable payment-network dispute procedures.